Warranty, Returns & Privacy Policy

Rock Solid Crates provides complimentary shipping within the continental United States; however, additional charges apply for shipments to Hawaii, Alaska, or Military addresses. Should you wish to have your products delivered outside the continental United States, please contact us via email.

Orders are processed during regular business hours, and please allow up to 2 business days for dispatch. Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery.  Delivery times vary depending on your location and order size, typically ranging from 3-7 business days from dispatch.

At Rock Solid Crates, we stand behind the quality and comfort of our products. If you’re not completely satisfied with your purchase, you can return the item(s) within 15 days of receiving your order. Please note that the customer(you) is responsible for return shipping costs.

Return or Exchange Eligibility

To qualify for a return or exchange, the item must be unused, in its original packaging, and include all tags and documentation: no dings, dents, or scratches. You’ll also need the receipt or proof of purchase. Upon receipt and inspection of the returned crate, we issue a full refund or exchange promptly. Please ensure items are securely packaged to prevent damage during return transit. Returns will not be accepted for used or improperly packaged items. For damaged or defective items, please notify us immediately for a replacement at no additional cost.

If you have any questions or queries regarding our shipping and return policy, please feel free to contact us at info@rocksolidcrates.com

Warranty

Rock Solid Crates products are warranted to be free from defects in materials or workmanship for life to the original owner from the date of purchase from Rock Solid Crates.

 

If you have purchased any Rock Solid Crates products from a third party all warranties must go through the third party seller. We do NOT warranty dog damage on our collapsible dog crates.

 

Warranties cannot be transferred and are only valid for the original purchaser. Must provide PROOF of purchase for warranty to be valid. Paint is not covered under the warranty policy.

 

Scratches into the powder coat is considered cosmetic damage and generally does not fall under warranty. If you have any questions in regards to a warranty claim, feel free to contact us.

 

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Rock Solid Crates; or (v) damage to a product that has been modified or altered without the prior written permission of Rock Solid Crates.

 

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Opt-out:

Customers who previously opted in to texting can opt-out by texting “STOP” to 844-643-3653.

Coupon Code Conditions

  1. Coupons cannot be combined.
  2. Coupons are only available for contiguous US residents only. (Hawaii, Alaska, and APO addresses are not valid for promotions)