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Frequently Asked Questions

What size crate should I get for my dog?
The size of the crate should be determined by the size your dog will be when he is fully grown. A divider panel can be used to adjust the length of the living space as your puppy grows. Ultimately, your full grown dog should be able to stand, turn around, and lie down comfortably in their crate. Rock Solid Crates offers a breed size chart for help with determining the crate size we recommend for your dog.

Where can I purchase a replacement pan?
Replacement pans can be purchased by contacting us direct at info@rocksolidcrates.com

Does your product have a warranty?
Our product has a one year warranty against manufacturing defects only. The warranty does not cover damage by a pet. Find more information about our warranty https://rocksolidcrates.com/shipping-and-return-policy/

What is the hook on the side of my crate, what do I do with it?
That is the locking clip and the only purpose it serves is to hold the crate together when it’s in the folded, carry position. When not in use, it just lays off the side of the crate.

What do I do with the divider panel that came with my crate?
Initially, your pup’s home may be too big for them. Puppies tend to sleep in one end of the home and eliminate in the other end, their natural instinct being to keep themselves and their homes clean. Rock Solid Divider Panel are designed to solve this problem and help you control your pup’s elimination. Just insert a divider panel into the home allowing only enough room for your puppy to lie down. Not wanting to eliminate where they sleep, they will stand up and let you know when they need to “go,” so you can take them out. As your puppy grows, you can move the divider panel back to accommodate their larger size. Eventually, they will be big enough—and well-trained enough regarding their elimination habits—that you can remove the divider panel altogether.

What should I do if I’m missing a piece from my product?
 Reach out to us directly at info@rocksolidcrates.com